Refund policy

TRIO CREATIONS

RETURN & REFUND POLICY

Effective Date: August 28, 2026

At Trio Creations, many of our products are custom-made specifically for each customer. Because of this, we have specific guidelines regarding returns, refunds, exchanges, and damaged or incorrect orders.

1. Custom & Personalized Orders

Custom and personalized items are generally non-returnable and non-refundable.

Because these products are created specifically for you, we cannot normally accept returns simply because you changed your mind, selected the wrong size, or no longer want the item.

Please carefully review your order details before submitting your purchase.

2. Damaged or Defective Items

If your order arrives damaged or has a manufacturing/printing defect, please contact Trio Creations within 7 days of delivery.

Please provide:

  • Your order number

  • A description of the problem

  • Clear photographs of the item

  • Photographs of the packaging, if applicable

We will review the issue and determine whether a replacement, correction, or refund is appropriate.

3. Incorrect Items

If you receive an item that is substantially different from what you ordered due to an error on the part of Trio Creations, please contact us within 7 days of delivery.

After reviewing the issue, we may provide a replacement or refund as appropriate.

4. Customer Errors

Trio Creations is not responsible for errors caused by information submitted by the customer, including:

  • Incorrect names or spelling

  • Incorrect photos or artwork

  • Incorrect colors

  • Incorrect sizes

  • Incorrect personalization

  • Incorrect shipping addresses

If a replacement is requested because of customer-provided incorrect information, the customer may be responsible for the cost of producing and shipping the replacement.

5. Order Cancellations

Cancellation requests must be submitted as soon as possible after placing an order.

Because custom products may enter production quickly, cancellation requests cannot be guaranteed.

Once production has started, the order may no longer be eligible for cancellation or refund.

6. Refunds

If a refund is approved, the refund will generally be issued to the original payment method.

Processing times may vary depending on the payment provider or financial institution.

Shipping charges are generally non-refundable unless the issue resulted from an error by Trio Creations.

7. Exchanges

Because our products may be custom-made or personalized, exchanges are not generally available.

Exceptions may be considered for items that arrive damaged, defective, or substantially incorrect due to an error by Trio Creations.

8. Items That Cannot Be Returned

The following generally cannot be returned or refunded:

  • Custom or personalized products

  • Items made using customer-provided artwork or photographs

  • Items damaged after delivery through customer use or misuse

  • Items with customer-requested personalization errors

  • Items returned without prior approval

9. Approval of a Resolution

Trio Creations reserves the right to review each return, refund, replacement, or damage claim individually.

We will make reasonable efforts to resolve legitimate order issues fairly and professionally.

10. Contact Us

For return or refund questions, please contact Trio Creations within the applicable timeframe described above.

Please do not mail an item back without contacting us first. Unauthorized returns may not be accepted.

Thank you for choosing Trio Creations!