TRIO CREATIONS

SHIPPING POLICY

Effective Date: August 28, 2026

Thank you for shopping with Trio Creations! Because many of our products are made to order, please review the following shipping information before placing your order.

1. Processing Time

Orders generally require 5–10 business days for processing and production before they are shipped.

Processing times may vary depending on the size and complexity of an order, availability of materials, seasonal demand, holidays, and other circumstances.

Processing time does not include shipping transit time.

2. Shipping Time

Once your order has shipped, you will receive tracking information when available.

Estimated delivery times provided by the shipping carrier are estimates and are not guaranteed.

Trio Creations is not responsible for delays caused by the shipping carrier, weather, holidays, natural disasters, incorrect addresses, or other circumstances outside our control.

3. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your address before completing your purchase.

If an order is shipped to an incorrect address provided by the customer, Trio Creations may not be responsible for the resulting loss or additional shipping costs.

If the package is returned to Trio Creations because of an incorrect or incomplete address, the customer may be responsible for the cost of reshipping the order.

4. Tracking Information

Once tracking information has been provided, customers can use the carrier's tracking system to monitor their package.

Trio Creations is not responsible for delays that occur after an order has been transferred to the shipping carrier.

5. Lost, Stolen, or Missing Packages

If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, your mailbox, and the delivery location.

You may also contact the shipping carrier to report the issue.

Trio Creations may assist with a carrier claim when appropriate, but we cannot guarantee replacement or refund for packages marked as delivered.

6. Damaged Packages

If your package arrives visibly damaged, please take photographs of the packaging and the product as soon as possible.

Contact Trio Creations within 7 days of delivery so we can review the issue and determine the appropriate resolution.

7. Shipping Delays

Shipping delays can occur due to circumstances beyond our control, including:

• Severe weather

• Carrier delays

• Holidays

• High shipping volume

• Natural disasters

• Incorrect addresses

• Transportation disruptions

A shipping delay does not automatically qualify an order for a refund.

8. Multiple Items

Orders containing multiple products may be shipped together or separately depending on production requirements and product availability.

If your order arrives in multiple packages, additional tracking information may be provided.

9. Local Pickup

If local pickup is offered for a particular product or order, customers will receive pickup instructions separately.

Customers should wait for confirmation from Trio Creations before arriving to collect an order.

10. Questions About Shipping

If you have questions about your order or shipping status, please contact Trio Creations with your order number so we can assist you.

We appreciate your patience and your support of our small business!

Thank you for choosing Trio Creations.